Spinsup Privacy Policy

Last updated: April 9, 2026

At Spinsup, we are committed to protecting your privacy in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information you provide during account registration, such as your full name, date of birth, email address, phone number, residential address, and payment details for AUD transactions. We also gather verification documents like government-issued ID (passport or driver's licence) and proof of address for KYC and anti-money laundering (AML) compliance. Additionally, we collect usage data including transaction history, gameplay activity, and communication logs to ensure regulatory compliance and service delivery.

How We Use Your Information

We use your information to create and manage your account, process deposits, withdrawals, and bets, and verify your identity to meet age (18+) and AML requirements. It enables us to provide personalised services, detect fraud, and comply with Australian gambling regulations and legal obligations. We may also use it for support communications, promotional updates (with your consent), and analysing data to improve our platform.

Information Sharing

We share your information with trusted service providers for payment processing, hosting, and analytics, ensuring they comply with data protection standards. Disclosure occurs only as required by law, such as to law enforcement, court orders, or our licensing authority (Curacao eGaming) for AML reporting and audits. We do not sell your personal data to third parties.

Data Security

We implement robust security measures including encryption of sensitive data, secure servers, and PCI-DSS compliant payment processors to protect your information from unauthorised access. Access is restricted to authorised personnel on a need-to-know basis, with regular security audits and monitoring for threats. Data is retained only as necessary for legal requirements, such as 5-7 years for financial and AML records under Australian and international laws.

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or update your personal information held by us. You may request deletion (subject to legal retention for financial and compliance data) or restrict processing for marketing. To exercise these rights or lodge a complaint, contact us; unresolved issues can be escalated to the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse site performance, and personalise content. You can manage preferences via browser settings, though disabling them may impact functionality. Our Cookie Policy provides full details.

Contact Us

For privacy concerns, data requests, or complaints, please contact our Data Protection Officer.